At S3M Herbal Solutions, we aim to provide high-quality Ayurvedic and herbal products. If you are not satisfied with your purchase, please review our refund policy below.

1. Eligibility for Returns

You may request a return if:

• The product is damaged or defective
• You received the wrong product
• The product is expired at the time of delivery

📌 To be eligible:

• Request must be made within 48 hours of delivery
• Product must be unused and in original packaging
• Proof (photos/videos) is required

2. Non-Returnable Items

We do NOT accept returns for:

• Opened or used products
• Products damaged due to misuse
• Personal care items (for hygiene reasons)
• Products purchased on sale or discount (unless damaged)

3. Refund Process

• Once your return request is approved, we will initiate the refund
• Refund will be processed to the original payment method
• It may take 5–7 working days to reflect in your account

4. Replacement Policy

• In case of damaged or incorrect product, we may offer a replacement instead of refund
• Replacement depends on product availability

5. Cancellation Policy

• Orders can be cancelled before dispatch only
• Once shipped, cancellation is not allowed

6. Return Shipping

• If the issue is from our side → We bear the return shipping cost
• If return is requested for other reasons → Customer bears shipping cost

7. How to Request a Return

To initiate a return:

📧 Email: support@s3mherbal.com
📞 Phone: +91 9717687376

Include:

• Order ID
• Reason for return
• Photos/videos as proof

8. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again
• Contact your payment provider
• If still unresolved, contact us